Shipping & Returns.

Shipping Policy

At The Maura Collection, each piece is carefully curated from selected UK-based brands and suppliers. We offer complimentary standard delivery on all orders within the United Kingdom.

Delivery: Once your order has been dispatched, you will receive tracking information where available. Delivery times may vary depending on the item, courier and destination within the United Kingdom.
Dispatch times: Most in-stock pieces are prepared and dispatched within 1–3 working days. Selected handmade, made-to-order or specially prepared pieces may require additional time before dispatch. Where an extended dispatch time applies, this will be clearly stated on the relevant product page.
Multiple items: As pieces within The Maura Collection may be fulfilled by different selected partners, items from the same order may occasionally arrive separately. There is no additional delivery charge when this occurs.

Returns Policy

We hope you are delighted with your purchase from The Maura Collection. If an item is not quite right, you may request a return in accordance with the conditions below.

Returns window: For online purchases, you may notify us that you wish to return your order within 14 days of receiving it. Once you have notified us, the item should be returned within the following 14 days.
Condition of returned items: Items should be returned unworn other than for fitting, unwashed and unaltered, with their original tags attached wherever applicable. Please take reasonable care of the item while it is in your possession. We reserve the right to make an appropriate deduction from the refund where an item has been handled beyond what is reasonably necessary to assess its nature, characteristics and fit.
Complimentary UK Returns: We offer complimentary returns on eligible orders within the United Kingdom. Once you have contacted our Customer Care team, we will provide the appropriate return instructions and a prepaid return label or alternative return method at no cost to you.
Faulty, damaged or incorrect items: If your order arrives faulty, damaged or incorrect, please contact support@themauracollection.com as soon as possible, including your order number and, where helpful, photographs of the issue. We will arrange an appropriate resolution in accordance with your statutory rights, including return costs where applicable.
Refunds: Once your return has been received, or you have provided evidence that it has been sent back where applicable, any refund due will be issued to the original payment method within the applicable statutory timeframe. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges: We are currently unable to guarantee direct exchanges due to product availability. If you require a different size or style, we recommend returning the original item and placing a new order.
How to start a return: Please contact our Customer Care team at support@themauracollection.com with your order number before returning an item. We will provide the relevant return instructions.