Q: How long will my delivery take?A: Most in-stock pieces are prepared and dispatched within 1–3 working days. Selected handmade, made-to-order or specially prepared pieces may require additional time before dispatch. Where an extended dispatch time applies, this will be stated on the relevant product page. Tracking information will be provided once available.Q: Will I have to pay customs duties or import charges?A: Orders delivered within the United Kingdom are not expected to incur additional import duties or customs charges at delivery. If you have any questions before placing an order, our Customer Care team will be pleased to assist you.

Q: What is your returns policy?A: You may notify us that you wish to return an online order within 14 days of receiving it. Once you have notified us, the item should be returned within the following 14 days. Eligible UK returns are complimentary. Items should be returned unworn other than for fitting, unwashed and unaltered, with their original tags attached wherever applicable. Please visit our Shipping & Returns page for full details.Q: How do I know which size to choose?A: Please refer to our Size Guide before placing your order. Our sizing is presented with UK sizes and garment measurements where available. Individual fit may vary by style, and any relevant fit guidance, such as relaxed, fitted or non-stretch construction, will be included on the product page.

Q: Why do some of your campaign images have an 'AI content' label? A: The Maura Collection uses a combination of product photography and AI-assisted creative imagery in selected campaigns and editorial content. These images help us present the mood, styling and visual direction of our seasonal edits. Where AI-assisted imagery is used, it is intended as a creative representation rather than a substitute for product information. Please refer to the individual product page for the garment's composition, colour, fit, measurements and other product details. Our physical products are supplied by the selected brands and partners represented within The Maura Collection, and we are committed to presenting them as clearly and accurately as possible.