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FAQ
Frequently asked questions
General
Q: How long will my delivery take?A: Most in-stock pieces are prepared and dispatched within 1–3 working days. Selected handmade, made-to-order or specially prepared pieces may require additional time before dispatch. Where an extended dispatch time applies, this will be stated on the relevant product page. Tracking information will be provided once available.Q: Will I have to pay customs duties or import charges?A: Orders delivered within the United Kingdom are not expected to incur additional import duties or customs charges at delivery. If you have any questions before placing an order, our Customer Care team will be pleased to assist you.
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